Privacy Statement

Originally published: 4 February 2015 · Last updated: 24 May 2018 · Reviewed: November 2025

Your privacy is important to us. You've placed your trust in us by using the Stayci Serviced Apartments services, and we value that trust. That means we're committed to protecting and safeguarding any personal data you give us. We act in our customers' interest and we are transparent about the processing of your personal data.

This document describes how we use and process your personal data, provided in a readable and transparent way. This privacy statement applies to any information we collect through the platforms we use.

Personal data we collect

Stayci Serviced Apartments processes your personal data when you use our services and/or when you provide this information to us. Below you will find an overview of the personal data we may process:

• Information that you provide to Stayci Serviced Apartments when you use the services, for example, when you subscribe to our newsletter, fill out a form or enter information when you use the services. This may include your name, gender, address, country of residence, company, email address, bank and payment details and phone number.
• Further information about your use of the services provided by Stayci Serviced Apartments, but collected via analytics functionality, which includes: general usage information, including recent browser history, anonymised IP address, location data, and information about your activities on our website. Data about your surfing behaviour across our websites, internet browser and device type.

Sensitive data and minors

Our services are not intended for people younger than 16 years old. We do not knowingly collect information about minors without parental consent. If you believe we have gathered data from a minor without permission, please contact us at info@stayci.com so we can remove it.

Why we use your personal data

Stayci Serviced Apartments processes your personal data for the following purposes:

• Handling your reservation and payment.
• Inform you about changes to our services and products.
• To deliver goods and services to you.
• Inform you about events and other relevant information for your trip.
• Requesting a review to keep improving our services.
• Stayci Serviced Apartments analyses your behaviour on the website anonymously in order to improve the website and to adjust the range of products and services to your preferences.

How long we retain personal data

After your stay, we will store your personal data in a profile. Should you return to Stayci Serviced Apartments someday, we want to be able to offer the best possible service you can imagine, and customise your stay based on your personal preferences. In addition, if we have obtained consent we may contact you with special offers that may be of interest to you.

Sharing your data with third parties

We will never sell your personal information. We only disclose data to trusted partners when it is necessary to execute our agreement with you or to meet legal requirements. Every supplier that processes data on our behalf signs a processor agreement to ensure an equivalent level of security and confidentiality.

Cookies and similar technologies

Stayci Serviced Apartments uses functional, analytical and tracking cookies. A cookie is a small data file that can be placed on your device (computer, tablet or smartphone) when you visit certain websites. Stayci Serviced Apartments uses cookies with purely technical functionality. These make sure that the website is working properly and that, for example, your preferred settings are remembered. These cookies are also used to properly update the website, let it work and optimise it.

You can opt out of cookies by setting your internet browser to stop storing them. In addition, you can delete all previously saved information via your browser settings. To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.

Third-party cookies

Additional third-party cookies are placed when you use the services. These are, for example, to track how long you stay on our website and which region you come from. These services use cookies to help us analyse how you use the websites.

• Usermaven for anonymised statistics

How we protect your data

We take appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure, or unauthorised alteration of your data. If you believe your data is not adequately secured, please let us know via info@stayci.com.

View, modify or delete data

If you have any questions, feedback, want to know more about how your personal information is used, or want to access, correct, or remove your personal information, please contact us at info@stayci.com.

Adjustments to the privacy policy

Stayci Serviced Apartments might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you'll know exactly where you stand.

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